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Library Survey

Library Survey
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Spring 2023 Survey Results

(214 Survey Responses)

This year the library received 214 total responses for our annual Spring Survey, which was administered from April 10th - May 1st.

  • The library's hours during the Fall 2022 semester, were: Monday - Thursday 8:30am - 4:30pm; Fridays 8:30am - 4pm.
  • During the Spring 2023 semester, library hours were Monday - Thursday 8:30am - 4:30pm; Fridays 8:30am - 4pm.

Treemap showing the affiliation of survey participants as described in surrounding text.

A total of 214 survey responses were received. One hundred and ninety-two (89.7%), were from Kapiʻolani CC students, of which 106 (49.5%) were full-time students taking 12 or more credits; and 86 (40.2%) were completed by part-time students taking less than 12 credits. Twenty-one participants (9.8%) were Kapiʻolani CC faculty/staff; and one (0.5%) respondent was neither a Kapiʻolani CC student, faculty, or staff.

Satisfaction with Library Services

Question:

How satisfied are you with the following library services? 

Very Satisfied +
Satisfied
Very Unsatisfied +
Unsatisfied
Did not know of this service Not Applicable
Librarians / Library Staff 85.0% 3.7% 1.9% 9.3%
Library's Website 77.6% 5.6% 3.3% 13.6%
Study Areas 76.2% 4.2% 2.3% 17.3%
The library's online Library Search (catalog & discovery tool), to find books, articles, media, and other resources 74.8% 6.1% 7.9% 11.2%
Library Hours 73.8% 15.9% 1.9% 8.4%
Computers 69.2% 2.8% 3.3% 24.8%
Printing 59.3% 6.5% 3.7% 30.4%
Library Instruction Sessions 48.1% 1.9% 24.8% 25.2%
Tutoring Services provided by the Study Hub 48.1% 2.8% 11.2% 37.9%
Obtaining items from other UH libraries via IntraSystem Loan 43.5% 4.2% 25.7% 26.6%

Note: (Listed in descending order based on Very Satisfied + Satisfied responses)

Satisfaction with Library Resouces

Question:

How satisfied are you with the following library Resources? 

Very Satisfied +
Satisfied
Very Unsatisfied +
Unsatisfied
Did not know of this service Not Applicable
Finding enough articles from databases/e-journals to meet my course needs 65.9% 5.6% 3.7% 24.8%
Finding enough eBooks to meet my course needs. 57.0% 5.6% 6.5% 30.8%
Finding enough print books to meet my course needs 53.7% 6.1% 5.1% 35.0%
Finding online streaming video via online library databases. 43.5% 4.2% 15.9% 36.4%
Finding video/films on physical DVD 33.2% 3.7% 14.5% 48.6%

Note: (Listed in descending order based on Very Satisfied + Satisfied responses)

Which Library resources are most useful to you? (n=214)

Question 6 asked participants to select all resources from a provided list that they felt were most useful. Their choices included: 1. ebooks, 2. print books, 3. articles (from databases or eJournals), 4. Laptop loans, 5. Mobile Hotspots, 6. Streaming videos, and 7. Physical DVDs. They could also write-in "Other" selections.

The most-selected resources were:

1. articles (112 or 52.3%), 2. eBooks (109 or 50.9%), 3. print books (90 or 42.1%), 4. laptop loans (60 or 28.0%), 5. mobile hotspots (59 or 27.6%), 6. streaming videos (24 or 11.2%), and 7. physical DVDs (7 or 3.2%). 

Bar chart showing most useful resources as described above.

There were  eleven "Other" write-ins, which included services in addition to resources:
  • Study Space: 4 or 1.9%
  • Computers: 3 or 1.4%
  • Printing: 2 or 0.9%
  • Proofreading Papers: 1 or 0.5%
  • Website: 1 or 0.5%

Comfort in the Library

Statement:

Comfort in the library

Strongly Agree +
Agree
Disagree + Strongly
Disagree
Not Applicable
I feel comfortable in the library 83.6% 8.9% 7.5%

Spring 2022 Survey Results

(100 Survey Responses)

This year the library received 100 total responses for our annual Spring Survey, which was administered from April 11th - 29th. Due to COVID-19, many courses were still being offered remotely.

  • The library's hours during the Fall 2021 semester, were: Monday - Thursday 9am - 4pm; Fridays from 9am - 3pm.
  • During the Spring 2022 semester, library hours were Monday - Thursday 8:30am - 4:30pm; Fridays 8:30am - 4pm.

Of the 100 survey responses received, There were 38 from full-time KCC students and 27 from part-time KCC students, for a total of 65 KCC students. Thirty-two participants were KCC faculty/staff; and  3 respondents were non-KCC students, faculty, or staff, as seen in the figure below. 

 

 

 

 

 

 

 

 

Satisfaction with Library Services:

Question:

How satisfied are you with the following library services? 

Very Satisfied +
Satisfied
Very Unsatisfied +
Unsatisfied
Did not know of this service Not Applicable
Library's Website 81% 2% 8% 9%
The library's online Library Search (catalog & discovery tool), to find the books, articles, media, and other resources I need. 74% 1% 9% 16%
Librarians / Library Staff 69% 1% 20% 36%
Library Hours 68% 12% 3% 17%
Computers 59% 8% 4% 29%
Study Areas 58% 2% 5% 35%
Printing 50% 3% 9% 38%
Obtaining items from other UH libraries via IntraSystem Loan 43% 1% 20% 36%
Library Instruction Sessions 39% 0% 19% 42%
Tutoring Services provided by the Study Hub 39% 3% 13% 45%

Note: (Listed in descending order based on Very Satisfied + Satisfied responses)

Satisfaction with Library Resouces

Question:

How satisfied are you with the following library Resources? 

Very Satisfied +
Satisfied
Very Unsatisfied +
Unsatisfied
Did not know of this service Not Applicable
Finding enough articles from databases for my course needs 62% 4% 9% 25%
Finding enough eBooks to meet my course needs. 56% 6% 9% 29%
Finding enough print books to meet my course needs 46% 4% 8% 42%
Finding video/films on physical DVD 31% 3% 12% 54%
Finding online streaming video via online library databases. 30% 3% 14% 43%

Which Library resources are most useful to you? (n=100)

Participants were asked which library resources they found most useful. They could select as many resources as they wanted. The results showed that eBooks were considered the most useful, selected by 52 participants. Print books were second most-useful, with 17 selections, followed by articles (16 selections) and 8 participants selected 'laptop loans'. There were 10 'other' entries, and no one selected 'streaming video,' or 'physical DVDs' (see the figure below).  


Comfort in the Library

Statement:

Comfort in the library

Strongly Agree +
Agree
Disagree + Strongly
Disagree
Not Applicable
I feel comfortable in the library 74% 8% 18%

Spring 2021 Survey: No Data Available

In Spring 2021, the library made the decision not to administer the annual Spring Library Survey due to the low number of responses received in 2020.

Spring 2020 Survey Results

This year the library received (29 total responses) for our annual Spring Survey, which was administered from April 6 - 24th. Due to COVID-19, the UH system moved most courses to remote instruction, effective March 23rd. These events may have contributed to a lower-than-usual number of responses received.

A treemap showing that the majority of respondents were KapCC Faculty / Staff with 24 (83%) of replies, followed by a tie between KapCC Full-Time and KapCC Part-Time Students who comprised 2 responses (7%) each; and finally, Other UH Campus had 1 respondent, which was 3% of the 29 responses received

Question
(Listed in descending order based on
Strongly Agree + Agree responses)
Strongly Agree +
Agree
Strongly Disagree +
Disagree
Don't Know /
Not Applicable
# Who answered
question
15. I feel comfortable being in the library. 97% 3% 0% 29
03. The library staff guide me to resources I can use. 86% 7% 7% 29
02. I am generally satisfied with the hours the library is open. 86% 10% 4% 29
14. The library website is useful. 79% 7% 14% 29
05. I am able to use the library's online Library Search (catalog & discovery tool), to find the books, articles, media, and other resources I need. 72% 14% 14% 29
04. I am generally satisfied with obtaining items from other UH libraries via IntraSystem Loan. 66% 3% 31% 29
08. The library's instruction sessions have increased my understanding of libraries and research. 62% 0% 38% 29
11. The computer resources in the library are important to my success at the college. 57% 4% 39% 28
13. I am generally satisfied with the library's study areas. 57% 4% 39% 28
09. I am generally satisfied with tutoring services provided by the Study Hub. 52% 0% 48% 29
10. The library's computers meet my needs. 52% 7% 41% 29
06. I usually find enough books to meet my course needs. 48% 7% 45% 29
07. I get enough articles from the library databases to meet my class needs. 38% 14% 48% 29
12. I am generally satisfied with being able to print in the library. 35% 3% 62% 29

 

Spring 2019 Survey Results

(110 total responses)

Question Strongly Agree + Agree Disagree + Strongly Disagree % Who answered question
2. I am generally satisfied with the hours the library is open. 81% 19% 95%
3. I usually find enough books to meet my course needs. 89% 11% 77%
4. The library staff guide me to resources I can use. 98% 2% 82%
5. I am generally satisfied with obtaining items from other UH libraries via IntraSystem Loan. 98% 2% 58%
6. I am able to use the library's online book catalog, Hawaii Voyager, to find the books I need. 99% 1% 71%
7. I get enough articles from the library databases to meet my class needs. 88% 12% 81%
8. The library's instruction sessions have increased my understanding of libraries and research. 94% 6% 73%
9. I am generally satisfied with tutoring services provided by the Study Hub. 96% 4% 63%
10. The library's computers meet my needs. 97% 3% 79%
11. The computer resources in the library are important to my success at the college. 99% 1% 86%
12. I am generally satisfied with being able to print in the library. 95% 5% 83%
13. I am generally satisfied with the library's study areas. 93% 7% 88%
14. The library website is useful. 97% 3% 92%
15. I feel comfortable being in the library. 99% 1% 93%

Spring 2018 Survey Results

(114 total responses)

Question Strongly Agree + Agree Disagree + Strongly Disagree % Who answered question
2. I am generally satisfied with the hours the library is open. 81% 19% 97%
3. I usually find enough books to meet my course needs. 89% 11% 74%
4. The library staff guide me to resources I can use. 96% 4% 94%
5. I am generally satisfied with obtaining items from other UH libraries via IntraSystem Loan. 88% 13% 56%
6. I am able to use the library's online book catalog, Hawaii Voyager, to find the books I need. 91% 9% 72%
7. I get enough articles from the library databases to meet my class needs. 93% 7% 77%
8. The library's instruction sessions have increased my understanding of libraries and research. 93% 7% 71%
9. I am generally satisfied with tutoring services provided by the Study Hub. 92% 8% 68%
10. The library's computers meet my needs. 97% 3% 90%
11. The computer resources in the library are important to my success at the college. 96% 4% 89%
12. I am generally satisfied with being able to print in the library. 93% 7% 84%
13. I am generally satisfied with the library's study areas. 89% 11% 91%
14. The library website is useful. 95% 5% 87%
15. I feel comfortable being in the library. 94% 6% 96%

Spring 2017 Survey Results

(148 total responses)

Question Strongly Agree + Agree Disagree + Strongly Disagree % Who answered question
2. I am generally satisfied with the hours the library is open. 84% 16% 95%
3. I usually find enough books to meet my course needs. 97% 3% 74%
4. The library staff guide me to resources I can use. 97% 3% 90%
5. I am generally satisfied with obtaining items from other UH libraries via IntraSystem Loan. 90% 10% 61%
6. I am able to use the library's online book catalog, Hawaii Voyager, to find the books I need. 96% 4% 76%
7. I get enough articles from the library databases to meet my class needs. 92% 8% 84%
8. The library's instruction sessions have increased my understanding of libraries and research. 92% 8% 74%
9. I am generally satisfied with tutoring services provided by the Study Hub. 86% 14% 63%
10. The library's computers meet my needs. 97% 3% 91%
11. The computer resources in the library are important to my success at the college. 96% 4% 90%
12. I am generally satisfied with being able to print in the library. 95% 5% 87%
13. I am generally satisfied with the library's study areas. 91% 9% 97%
14. The library website is useful. 94% 6% 90%
15. I feel comfortable being in the library. 96% 4% 98%

Spring 2016 Survey Results

(291 total responses)

Question Strongly Agree + Agree Disagree + Strongly Disagree % Who answered question
4. I am generally satisfied with the hours the library is open. 85% 15% 96%
5. I usually find enough books to meet my course needs. 92% 8% 74%
6. The library staff guide me to resources I can use. 98% 2% 85%
7. I am generally satisfied with obtaining items from other UH libraries via IntraSystem Loan. 94% 6% 57%
8. I am able to use the library's online book catalog, Hawaii Voyager, to find the books I need. 92% 8% 72%
9. I get enough articles from the library databases to meet my class needs. 94% 6% 81%
10. The library's instruction sessions have increased my understanding of libraries and research. 98% 2% 70%
11. The library's computers meet my needs. 95% 5% 91%
12. I use the computer resources in the library more than 10 times each semester. 83% 17% 89%
13. The computer resources in the library are important to my success at the college. 97% 3% 91%
14. I am generally satisfied with being able to print in the library. 94% 6% 89%
15. I am generally satisfied with the library's study areas. 91% 9% 92%
16. The library website is useful. 96% 4% 87%
17. I feel comfortable being in the library. 96% 4% 87%

Spring 2015 Survey Results

(246 total responses)

Question Strongly Agree + Agree Disagree + Strongly Disagree % Who answered question
4. I am generally satisfied with the hours the library is open. 76% 24% 96%
5. I usually find enough books to meet my course needs. 87% 13% 76%
6. The library staff guide me to resources I can use. 95% 5% 90%
7. I am generally satisfied with obtaining items from other UH libraries via IntraSystem Loan. 94% 6% 58%
8. I am able to use the library's online book catalog, Hawaii Voyager, to find the books I need. 95% 5% 79%
9. I get enough articles from the library databases to meet my class needs. 86% 14% 80%
10. The library's instruction sessions have increased my understanding of libraries and research. 94% 6% 70%
11. The library's computers meet my needs. 93% 7% 93%
12. I use the computer resources in the library more than 10 times each semester. 87% 13% 89%
13. The computer resources in the library are important to my success at the college. 97% 3% 91%
14. I am generally satisfied with being able to print in the library. 94% 6% 87%
15. I am generally satisfied with the library's study areas. 92% 8% 93%
16. The library website is useful. 96% 4% 91%
17. I feel comfortable being in the library. 96% 4% 91%

Spring 2014 Survey Results

(275 total responses)

Question Strongly Agree + Agree Disagree + Strongly Disagree % Who answered question
4. I am generally satisfied with the hours the library is open. 79% 21% 93%
5. I usually find enough books to meet my course needs. 86% 14% 70%
6. The library staff guide me to resources I can use. 94% 6% 79%
7. I am generally satisfied with obtaining items from other UH libraries via IntraSystem Loan. 91% 9% 52%
8. I am able to use the library's online book catalog, Hawaii Voyager, to find the books I need. 95% 5% 75%
9. I get enough articles from the library databases to meet my class needs. 91% 9% 79%
10. The library's instruction sessions have increased my understanding of libraries and research. 94% 6% 59%
11. The library's computers meet my needs. 94% 6% 89%
12. I use the computer resources in the library more than 10 times each semester. 86% 14% 87%
13. The computer resources in the library are important to my success at the college. 95% 5% 87%
14. I am generally satisfied with being able to print in the library. 92% 8% 88%
15. I am generally satisfied with the library's study areas. 89% 11% 90%
16. The library website is useful. 92% 8% 85%
17. I feel comfortable being in the library. 92% 8% 92%

Spring 2013 Survey Results

(253 total responses)

Question Strongly Agree + Agree Disagree + Strongly Disagree % Who answered question
4. I am generally satisfied with the hours the library is open. 81% 19% 96%
5. I usually find enough books to meet my course needs. 89% 11% 77%
6. The library staff guide me to resources I can use. 97% 3% 88%
7. I am generally satisfied with obtaining items from other UH libraries via IntraSystem Loan. 95% 5% 62%
8. I am able to use the library's online book catalog, Hawaii Voyager, to find the books I need. 93% 7% 83%
9. I get enough articles from the library databases to meet my class needs. 91% 9% 85%
10. The library's instruction sessions have increased my understanding of libraries and research. 94% 6% 73%
11. The library's computers meet my needs. 88% 12% 94%
12. I use the computer resources in the library more than 10 times each semester. 86% 14% 92%
13. The computer resources in the library are important to my success at the college. 96% 4% 92%
14. I am generally satisfied with being able to print in the library. 93% 7% 91%
15. I am generally satisfied with the library's study areas. 94% 6% 96%
16. The library website is useful. 97% 3% 90%
17. I feel comfortable being in the library. 95% 5% 96%

Spring 2012 Survey Results

(272 total responses)

Question Strongly Agree + Agree Disagree + Strongly Disagree % Who answered question
4. I am generally satisfied with the hours the library is open. 80% 20% 92%
5. I usually find enough books to meet my course needs. 86% 14% 74%
6. The library staff guide me to resources I can use. 93% 7% 82%
7. I am generally satisfied with obtaining items from other UH libraries via IntraSystem Loan. 94% 6% 60%
8. I am able to use the library's online book catalog, Hawaii Voyager, to find the books I need. 90% 10% 79%
9. I get enough articles from the library databases to meet my class needs. 86% 14% 86%
10. The library's instruction sessions have increased my understanding of libraries and research. 93% 7% 67%
11. The library's computers meet my needs. 85% 15% 89%
12. I use the computer resources in the library more than 10 times each semester. 83% 17% 90%
13. The computer resources in the library are important to my success at the college. 96% 4% 88%
14. I am generally satisfied with being able to print in the library. 94% 6% 87%
15. I am generally satisfied with the library's study areas. 88% 12% 91%
16. The library website is useful. 96% 4% 91%
17. I feel comfortable being in the library. 94% 6% 95%

Spring 2011 Survey Results

(390 total responses)

Question Strongly Agree + Agree Disagree + Strongly Disagree % Who answered question
4. I am generally satisfied with the hours the library is open. 82% 18% 94%
5. I usually find enough books to meet my course needs. 83% 17% 70%
6. The library staff guide me to resources I can use. 95% 5% 75%
7. I am generally satisfied with obtaining items from other UH libraries via IntraSystem Loan. 94% 6% 42%
8. I am able to use the library's online book catalog, Hawaii Voyager, to find the books I need. 96% 4% 74%
9. I get enough articles from the library databases to meet my class needs. 90% 10% 80%
10. The library's instruction sessions have increased my understanding of libraries and research. 96% 4% 62%
11. The library's computers meet my needs. 92% 8% 84%
12. I use the computer resources in the library more than 10 times each semester. 87% 13% 84%
13. The computer resources in the library are important to my success at the college. 95% 5% 89%
14. I am generally satisfied with being able to print in the library. 95% 5% 81%
15. I am generally satisfied with the library's study areas. 89% 11% 90%
16. The library website is useful. 95% 5% 85%
17. I feel comfortable being in the library. 96% 4% 92%

Spring 2010 Survey Results

(315 total responses)

Question Strongly Agree + Agree Disagree + Strongly Disagree % Who answered question
4. I am generally satisfied with the hours the library is open. 79% 21% 96%
5. I usually find enough books to meet my course needs. 84% 16% 73%
6. The library staff guide me to resources I can use. 96% 4% 81%
7. I am generally satisfied with obtaining items from other UH libraries via IntraSystem Loan. 87% 13% 53%
8. I am able to use the library's online book catalog, Hawaii Voyager, to find the books I need. 95% 5% 76%
9. I get enough articles from the library databases to meet my class needs. 88% 12% 79%
10. The library's instruction sessions have increased my understanding of libraries and research. 95% 5% 63%
11. The library's computers meet my needs. 92% 8% 93%
12. I use the computer resources in the library more than 10 times each semester. 88% 12% 90%
13. The computer resources in the library are important to my success at the college. 96% 4% 92%
14. I am generally satisfied with being able to print in the library. 95% 5% 90%
15. I am generally satisfied with the library's study areas. 89% 11% 91%
16. The library website is useful. 96% 4% 88%
17. I feel comfortable being in the library. 95% 5% 94%

Spring 2009 Survey Results

(355 total responses)

Question Strongly Agree + Agree Disagree + Strongly Disagree % Who answered question
4. I am generally satisfied with the hours the library is open. 80% 20% 92%
5. I usually find enough books to meet my course needs. 85% 15% 73%
6. The library staff guide me to resources I can use. 96% 4% 81%
7. I am generally satisfied with obtaining items from other UH Libraries via KCC Library (IntraSystem Loan). 93% 7% 58%
8. I am able to use the library's online book catalog, Hawaii Voyager, to find the books I need. 92% 8% 72%
9. I get enough articles from the library databases to meet my class needs. 86% 14% 81%
10. The library's instruction sessions have increased my understanding of libraries and research. 93% 7% 60%
11. The library's computers meet my needs. 94% 6% 91%
12. I use the computer resources in the library more than 10 times each semester. 83% 17% 89%
13. The computer resources in the library are important to my success at the college. 95% 5% 92%
14. I am generally satisfied with being able to print in the library. 92% 8% 86%
15. I am generally satisfied with the library's study areas. 90% 10% 92%
16. I am generally satisfied with getting my KCC ID Card at the library. 97% 3% 91%
17. The library website is useful. 94% 6% 87%
18. I feel comfortable being in the library. 96% 4% 96%

Spring 2008 Survey Results

(251 total responses)

How Satisfied are you with the following? Very-Somewhat Satisfied Not Satisfied % Who answered question
1. Hours the Library is Open 90% 10% 94%
2. Borrowing Library Materials 97% 3% 76%
3. Library's Reference Desk Services 98% 2% 77%
4. Obtaining Items from Other UH Libraries 94% 6% 55%
5. Library's Online Book Catalog, Hawaii Voyager 98% 2% 76%
6. Library's Online Article and eBook Databases 95% 5% 86%
7. Library Orientation Sessions 97% 3% 57%
8. Library Computers and Laptops 92% 8% 85%
9. Library's Print Station 91% 9% 82%
10. Library's Study Areas 94% 6% 90%
11. Getting your KCC ID Card at the Library 99% 1% 92%
12. Library Website 98% 2% 95%

Spring 2007 Survey Results

(183 total responses)

How Satisfied are you with the following? Very-Somewhat Satisfied Not Satisfied % Who answered question
1. Hours the Library is Open 85% 15% 94%
2. Borrowing Library Materials 88% 12% 75%
3. Library's Reference Desk Services 94% 6% 77%
4. Obtaining Items from Other UH Libraries 96% 4% 61%
5. Library's Online Book Catalog, Hawaii Voyager 94% 6% 73%
6. Library's Online Article and eBook Databases 93% 7% 85%
7. Library Orientation Sessions 95% 5% 62%
8. Library Computers and Laptops 92% 8% 82%
9. Library's Print Station 90% 10% 84%
10. Library's Study Areas 84% 16% 90%
11. Getting your KCC ID Card at the Library 96% 4% 92%
12. Library Website 99% 1% 92%
Last Updated: Jul 27, 2023 9:16 AM